LastRelay

LastRelay ("we," "our," or "us") operates the LastRelay mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information Collection and Use

To provide our comprehensive automated safety alert system, we collect several types of information:

• Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information, including but not limited to Email address and Phone number.
• Emergency Contact Information: Names, phone numbers, and email addresses of individuals you designate to receive alerts via Voice Calls, Whatsapp, or Email.
• Communication Logs: We collect data regarding the delivery status of alerts (call logs, Whatsapp delivery reports, and email sent status) to ensure the system's reliability.

2. How We Use Your Data

The collected data is used strictly for the following safety-critical purposes:

• Emergency Multichannel Alerts: To execute automated Voice Calls, Whatsapp, and Emails to your designated contacts when a safety alert is triggered.
• Voice Customization: To process adaptive voice call instructions based on the recipient's language.
• Account Security: To verify your identity and protect your account.

3. Communication Policy (Carrier & Email Compliance)

LastRelay adheres to strict global standards for telecommunications and email delivery:

• Automated Communications: By enabling the service, you provide explicit consent for LastRelay to initiate automated Voice, Whatsapp, and Email communications on your behalf.
• No Third-Party Sharing: We strictly do not share, sell, or disclose your phone numbers, email addresses, or your contacts' information to any third parties for marketing, advertising, or promotional purposes.

4. Data Storage and Security

All sensitive information, including contact lists and communication protocols, are encrypted using Firebase Encryption and secured via industry-standard server-side protections.

5. Third-Party Service Providers

We utilize specialized industry leaders to ensure the delivery of life-critical notifications:

• Zenziva (Voice): For the execution of global automated Voice Calls.
• SendGrid by Twilio (Email): For the reliable delivery of automated emergency email notifications.
• Bird (Whatsapp): For the reliable delivery of automated emergency message notifications.
• Firebase (Google): For secure data hosting and real-time database management.

6. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.